Artificial Intelligence and Small Businesses

Artificial Intelligence (AI) is made to help humans perform our jobs better. While AI has been a source of inspiration for Sci-Fi and Horror films, AI is a practical and informative tool that can work to a small business owner's advantage.

Artificial intelligence for business help each other evolve. No matter your business's industry or size, AI can help you achieve the results you deserve. According to a survey by executive coaching company Vistage, 25.9% of leaders said AI will have the biggest impact on businesses out of all the new 21st century technologies.

AI and small businesses help each other evolve. No matter your business's industry or size, AI can help you achieve the results you deserve. According to a survey by executive coaching company Vistage, 25.9% of leaders said AI will have the biggest impact on businesses out of all the new 21st century technologies.

You don't need to be a tech wiz to make the most out of your business's AI. The following ways show how AI and small businesses can work together to increase customer satisfaction and boost your sales.

Online Shopping

Artificial intelligence can enhance the online shopping experience for customers all over the globe. According to "The Startup," 2019 saw more AI investments in e-commerce such as chatbots, market prediction tools, and information systems upgrade

Most people have encountered a Chatbot while shopping whether they realize it or not. The best Chatbots have a personal and professional feel. Customers like it when they speak with a piece of technology that doesn't sound or feel like a piece of technology. When building your Chatbot, be sure to strike the right balance between personal and professional communication styles. 

Customer Service

Chatbots and other communication tools help customers find what they're looking for while shopping online. COVID-19 has led to a lot of brick-and-mortar business closures, driving commerce more and more online. Chatbots can function as online sales clerks, assisting customers with their every need at any time of day.

Saves Time

Artificial Intelligence can help small businesses save time. Most small businesses don't have a large and dedicated sales team at their fingertips. With the help of a Chatbot, small business owners don't have to worry about meeting customer needs while overworking their small, dedicated team.

Stays Current

Chatbots can help your business stay current in more ways than one. By now, most customers expect to see a Chatbot when they visit a website. This is especially true for mobile users. As you know, we are living in a mobile-centric world. According to Pixel Union, over 1.2 billion people access the internet from their smartphones. This has had a tremendous impact on ecommerce in recent years.

Customers now expect a user-friendly online shopping experience. Chatbots show that your business is efficient and has stayed up to date on all of the trends. Chatbots are also helpful in times of need. For example, Penn Medicine helped launch chatbots designed to address patients' needs and concerns about COVID-19. Chatbots have the power to meet people's needs from the comfort and safety of their own homes.