Easy Solutions to Manage Customer Reviews
Let’s begin with a quick look at recent statistics about online reviews:
Nearly ALL consumers (97 percent) now use online media when researching products or services in their local area. (BIA/Kelsey)
72% of consumers won’t take action before they read some reviews. (Source: My Testimonial Engine)
The average consumer reads 10 reviews before feeling able to trust a business (Source: Brightlocal)
According to the results of several recent studies, consumer buying behavior is largely based upon customer reviews. Because there is no way for you to please 100% of the consumers who interact with your business, negative reviews are possible. It’s scary to think that a few bad comments can sink your business, while you helplessly sit by, but…
There is good news. You ARE in control of your reputation.
Your business’s reputation is not entirely in the hands of past or potential customers. Through the use of reputation management, you will be in charge of protecting your business’s good name. Our reputation management service is comprehensive. We cover every aspect of customer reviews, empowering you to fearlessly use them to your advantage.
What’s Included in MSDS Digital Marketing’ Reputation Management?
MSDS Digital Marketing is partnered with BirdEye© to provide our reputation management services. Through the use of automated software, we will manage your customer reviews on one simple and easy-to-use dashboard
Running your business is hard work. There is a lot that goes into your daily operations, so it can be difficult to monitor the internet for customer reviews. Today, there are over 150 websites for consumers to drop a line about their interaction with your business. Knowing which to check and ensuring you have evaluated them all is an impossible task to add to your routine. It helps to enlist the help of trained marketing professionals to do the job for you. Keep your focus on your business while we keep a watchful eye on your reviews.
We monitor customer reviews from over 150 sites and alert you if a negative review is posted. You will be able to respond immediately, and offer a resolution. MSDS Digital Marketing is here to help you protect your reputation and use the reviews to get more business.
Sometimes a bad rating is just an opportunity waiting to be uncovered.
Get more positive customer reviews with our review generation services. We use automated technology to proactively help you earn 5-star reviews. Review generation helps you take charge of your online reputation. We create custom templates in a variety of formats that are designed in your brand’s image and voice. We use these customized messages to ask your customers for new reviews. Your requests will be easy to share via email, SMS, your company’s website, and your social media pages.
It can cost 5 times more to get new customers than to keep current ones.
(The National Law Review)
Create automated workflows to manage review requests & nurture your customer relationships for future sales.
Automation software allows you to make the most of your review generation campaigns. You can request reviews instantly or create email drip campaigns to nurture long-term relationships with your customers.
We designed this service to help our reputation management clients do two things: stay on top of customer reviews and remain focused on their business operations. It’s important to respond quickly to both positive and negative reviews. We will immediately alert you anytime a negative review about your business has been posted. How quickly you respond and how you choose to address each review can greatly influence potential customers who are researching your business online.
We give you one easy-to-use dashboard to manage every aspect of your reviews. With this interactive dashboard, you will be able to:
- Respond to customer reviews on 150 third party sites in one convenient platform
- Create and assign support tickets for reviews that need fast resolution
- Develop auto-responses to reviews based on predefined parameters
- Review negative review alerts
- Quickly address and remove spam & slander through autodetection alerts
- Motivate employees with an employee leader board to track staff-related ratings
MSDS is a digital marketing agency in Houston, Texas. We are a team of experts with over 20 years experience in information technology, business development, web design and marketing. We offer our clients high quality inbound marketing solutions digital marketing that are designed to help them grow their businesses. As a part of our commitment to client success, we are taking control of protecting your reputation with reputation management services. We use a single dashboard to generate, monitor, manage, and market customers reviews and ratings for your business. To learn more about how we can help manage your business’s reputation, contact us.