While the customer may always be right, your business’s reputation is not in their hands. Reputation management puts you in charge of your business’s good name. Reputation Management services should be comprehensive. A Reputation Manager oversees every aspect of customer reviews so you can use them to your advantage.
There’s no way around it. Consumer buying behavior is largely based upon customer reviews. You can’t please everybody. In this sense, negative reviews are inevitable, even if your business hasn’t done anything wrong. It’s scary to think that a few bad comments can sink your business.
MSDS Entrepreneurs offers Online Reputation Management so your business can soar. We help you:
A great way to attract and sustain your client base is to promote your testimonials. When you sprinkle testimonials throughout your website, you earn your customer’s trust. Testimonials add an emotional, human component to your services. They provide as much information as statistics without alienating your customers with numbers, charts, etc.
According to strategicfactory.com, Ninety-two percent of people said that they read testimonials when considering a purchase. Potential customers tend to trust testimonials as much as they would a positive review. Why? Because a good testimonial tells your business’s story in the customer’s own words.
Writing a positive testimonial is an act of vulnerability for the customer. They are allowing their personal experiences to be seen by strangers. This act of vulnerability proves that your business is worth the risk and can help change people’s lives.
Pro-Tip: Don’t feel the need to limit your testimonials to just one section of your website. A great way to boost your rankings and attract new customers is to scatter a testimonial or two throughout your website. Google likes testimonials because they prove your business is trustworthy and in demand.
MSDS is a digital marketing agency in Houston, Texas. We are a team of experts with over 20 years of experience in information technology, business development, web design and marketing. WE offer our clients high quality inbound marketing solutions that are designed to help them grow their businesses. As a part of our commitment to client success, we are taking control of protecting your reputation with reputation management services. WE use a single dashboard to generate, monitor, manage, and market customer reviews and ratings for your business. To learn more about how we can help manage your business’s reputation, contact us today.
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